Delete Your Account

1. Request Deletion by Email

Email admin@oneacc.co.uk from the address registered to your account, with the subject Account deletion request.

We verify ownership before acting on the request and confirm by email once the deletion is complete. We respond within 30 days.

2. What Gets Deleted

The following are permanently erased and cannot be recovered:

• Your account, profile details, and sign-in credentials
• Your linked Google and Microsoft sign-in connections, and any stored authentication tokens
• Documents, receipts, and invoices you captured or uploaded, including the original scanned images and generated PDFs
• Data extracted from those documents, and their processing history
• Your bookkeeping records, ledger entries, and reconciliation data

3. What We Keep, and For How Long

Some records are retained after deletion because we are legally required to keep them:

• Accounting and tax records — retained for 6 years where required by UK law, then erased.
• Change history (audit trail) — the record of who changed what, retained for 7 years to match statutory record-keeping periods, then erased.
• Server logs — expire automatically after 90 days.
• Encrypted backups — purged on the normal backup rotation, within 35 days of your request.

Retained records are locked down to legal and compliance access only, and are never used to contact you or to build a profile.

4. Deleting Data Without Closing Your Account

You can remove individual documents from within the app without deleting your account. To request erasure of a specific category of data while keeping your account open, email admin@oneacc.co.uk describing what you would like removed.

5. Contact

One Acc Ltd — 128 City Road, London, EC1V 2NX, United Kingdom.
Email: admin@oneacc.co.uk